Car Detail Check

1. Introduction

At cardetailscheck.co.uk, we are dedicated to safeguarding the privacy and security of our users' personal information. Our commitment is to provide a transparent and user-centric approach regarding how we collect, use, protect, and share your personal data in line with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

This Privacy Policy, together with our terms of service and any other documents referred to herein, outlines the nature of the information we collect from you through our services, including but not limited to the use of our website (https://cardetailscheck.co.uk), mobile applications, and any service we provide. It also explains how we may utilize or disclose this information and the measures we implement to protect it.

As our services evolve and we understand the importance of privacy in the digital age, we may update this policy periodically. We encourage our users to review this policy regularly to stay informed of any changes. Your continued use of our services after any modifications signifies your acceptance of these changes.

We respect your privacy rights and recognize the importance of protecting the information we collect about you. This policy is designed to inform you about your privacy rights and how the law protects you.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you have any questions or concerns regarding this policy or your privacy, please contact us at the designated contact details provided on our website.

2. Data Collection

cardetailscheck.co.uk is committed to transparency in the collection of personal data from our users. Understanding the types of data we collect and the methods by which we gather this information is crucial for our users. This section outlines the specific categories of personal data we collect and the various ways we collect such data.

Types of Personal Data Collected:

Personal Identification Details: We collect personal information that you voluntarily provide to us, which may include but is not limited to your name, address, email address, telephone number, and other contact information. This information is essential for us to provide personalized services and communicate with you effectively.

Vehicle Information: Given the nature of our services, we collect information related to vehicles that you inquire about or register with our service. This may include vehicle registration numbers, make and model, vehicle history, and other related information that can assist in delivering our vehicle history-checking services.

Payment Details: To process any payments for our services, we collect financial data such as your payment card details. This information is crucial for completing transactions and providing you with our paid services. Please note that we implement stringent security measures to protect your payment information.

Methods of Data Collection:

Website Registration: When you create an account on cardetailscheck.co.uk, we collect personal information as part of the registration process. This information is used to manage your account, provide customer support, and tailor our services to meet your needs more effectively.

Service Usage: As you use our services, we collect information about your interactions with our website and services. This includes vehicle searches you perform, reports you generate, and any preferences or feedback you provide. This data helps us to improve our services and understand user needs better.

Direct Communications: Any direct communications with us, whether through email, telephone, or otherwise, may result in the collection of personal information you provide during these interactions. This information is used to respond to your inquiries, provide support, and improve our services.

Our approach to data collection is designed with your privacy in mind. We collect only the information necessary to provide our services and enhance your experience with cardetailscheck.co.uk.

3. Use of Data

How Collected Data is Used?

Service Provision: The primary use of collected data is to provide and manage your requested services. This includes conducting vehicle checks, delivering reports, and enabling transactions. Your personal and vehicle information is crucial for delivering accurate and comprehensive services.

Customer Support: We use your personal information to offer support and handle inquiries or issues you may face. This includes addressing any questions related to our services, assisting with account management, and resolving any service-related concerns.

Marketing Communications: With your consent, we may use your contact information to send you promotional messages, updates about new services, and other marketing communications that may interest you. You have the option to opt out of receiving these communications at any time.

Improvement of Services: Your data helps us understand how our services are used and how they can be improved. This includes analyzing usage patterns, assessing service performance, and making enhancements to meet user needs better.

Compliance and Enforcement: We may use your information to comply with applicable laws, respond to legal requests, prevent fraud, and protect the rights, property, or safety of cardetailscheck.co.uk, our users, or the public.

Legal Basis for Processing Personal Data:

Consent: We rely on your consent to process personal data in certain contexts, mainly for marketing communications and certain cookies or tracking technologies; you have the right to withdraw your consent at any time.

Contractual Necessity: The processing of personal data is often necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract. This includes using your data to provide the services you request and fulfilling our obligations under the terms of service.

Legal Obligations: We may process your data when it is necessary for compliance with a legal obligation to which cardetailscheck.co.uk is subject; this includes legal, tax, and regulatory requirements.

Legitimate Interests: We process personal data based on legitimate interests in ways not overridden by your interests and rights. This includes data processing for improving our services, preventing fraud, and ensuring the security of our IT systems.

The utilization of your data at cardetailscheck.co.uk is conducted with the utmost respect for your privacy rights and in compliance with applicable data protection laws. We are committed to using your information responsibly and transparently, ensuring it enhances your experience and the quality of our services.

4. Data Sharing and Disclosure

Circumstances Under Which Car Details Check Might Share Data with Third Parties:

Service Providers: We engage various service providers who perform functions on our behalf. These include hosting and IT services, payment processing, data analysis, marketing and advertising, email and communication delivery services, and customer service support. Sharing data with these service providers enables us to provide seamless services and an enhanced user experience. These providers are contractually obligated to protect your data and use it solely for the purpose of providing their services.

Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or other legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, your personal information may be part of the transferred assets. We will ensure that any such transfer is subject to appropriate protection and remains consistent with this privacy policy.

Consent: Car Details Check may share your data with third parties when we have your explicit consent to do so. This could include sharing with partners or third parties who offer products or services we believe may interest you.

Categories of Third-Party Recipients

Payment Processors: We work with trusted payment processing partners to facilitate transactions. These entities handle payment and billing information to complete purchases and service orders.

Marketing Partners: With your consent, we may share limited data with marketing partners who help us conduct targeted advertising and promotional campaigns. These partners are selected carefully to ensure your data is used responsibly and in line with our privacy standards.

Analytics and Research: We utilize third-party analytics providers to better understand how our services are used and to improve our offerings. These partners may receive anonymized or aggregated data that does not directly identify you.

Legal and Regulatory Authorities: When necessary, we may share information with law enforcement, government entities, or other third parties as required by law or to protect the rights and safety of cardetailscheck.co.uk and its users.

We are committed to ensuring that data sharing is done with the utmost care and respect for your privacy. Our agreements with third-party recipients are designed to ensure that they provide a level of data protection comparable to ours.

5. International Data Transfers

Information on the Transfer of Data Outside the UK:

In providing our services, it may be necessary to transfer your personal data outside the United Kingdom to countries that may not have equivalent data protection laws. This can occur when we engage service providers or partners located in other countries or when data is stored in data centers located abroad. Such transfers are essential for the seamless provision of our services, including vehicle checks, customer support, and processing transactions.

Safeguards in Place to Protect Data Transferred Internationally:

Adequacy Decisions: Where possible, we transfer personal data to countries deemed to provide adequate protection for personal data by the UK authorities. This ensures that your data receives a similar level of protection as it would within the UK.

Standard Contractual Clauses (SCCs): For transfers to countries without an adequacy decision, we rely on Standard Contractual Clauses approved by the UK authorities. These clauses provide specific data protection standards and obligations for the data recipient, ensuring the protection of your personal information.

Binding Corporate Rules (BCRs): In cases where data is transferred within our corporate group, we may use Binding Corporate Rules. These internal rules meet the UK's data protection standards and are legally binding for all entities within our group.

Additional Measures: Depending on the transfer specifics, we may implement additional security measures, such as encryption and anonymization, to protect your data further during international transfers.

We are committed to ensuring the security and protection of your personal data, regardless of where it is processed globally. We carefully evaluate our international partners and service providers' data protection practices to ensure they meet our stringent privacy standards. By employing these safeguards, we strive to ensure that your data is protected with the utmost care and complies with applicable data protection laws and regulations.

6. Data Security

The security of your personal data is our top priority; we implement a range of technical and organizational measures designed to ensure your data's confidentiality, integrity, and availability.

Measures Implemented to Ensure Data Security

Encryption: We use robust encryption technologies to protect data during transmission over the internet and while stored on our servers. This ensures that your personal information, including payment details and vehicle information, is securely encrypted.

Access Controls: Access to personal data is strictly limited to authorized personnel who need the information to perform their job functions. We enforce strict access controls and regularly review permissions to ensure that only relevant staff can access sensitive data.

Secure Infrastructure: Our infrastructure is designed with security in mind, incorporating firewalls, intrusion detection systems, and regular security audits to identify and rectify potential vulnerabilities.

Regular Updates and Patch Management: We regularly update our systems and applications to address security vulnerabilities and ensure that we are protected against the latest threats.

Procedures for Responding to Data Breaches:

Immediate Response: In the event of a data breach, our priority is to quickly identify and contain the breach to prevent further unauthorized access to personal data.

Investigation: We conduct a thorough investigation to understand the cause of the breach, the extent of the data affected, and the potential impact on our users.

Notification: We are committed to transparency and will notify affected individuals and relevant authorities in accordance with legal requirements and without undue delay, providing details about the breach and advice on protective measures.

Remediation: We address any vulnerabilities identified during the investigation to prevent future breaches, including enhancing our security measures and practices.

Continuous Improvement: We regularly review and update our data security practices to adapt to new threats and ensure the ongoing protection of your data.

By implementing robust security measures and having clear procedures in place for responding to accidents, we strive to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

7. Cookies and Tracking Technologies

Use of Cookies and Similar Technologies:

Purpose: Cookies are small text files placed on your device that enable us to remember your preferences, understand website usage patterns, and tailor content to your interests. Similar technologies like web beacons or pixel tags help us understand how users interact with our emails and website.

Types of Cookies Used: We employ both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period or until you delete them). These can be categorized into essential cookies (necessary for the website's functionality), performance cookies (collect information on how users interact with the website), functionality cookies (remember choices you make to improve your experience), and advertising cookies (used to deliver adverts more relevant to you).

Third-Party Cookies: We may also allow third-party services to place cookies on your device; these cookies are managed by external organizations and are used for analytics, advertising, and social media interactions.

Options for Managing Cookies:

Browser Settings: You can choose to accept or refuse cookies by adjusting your web browser settings. Most browsers provide the option to block third-party cookies or all cookies. However, please note that disabling cookies may affect the functionality and features available to you on our website.

Cookie Preferences on Our Site: We provide a cookie preference tool that allows you to customize your cookie settings directly on our website. This tool enables you to opt out of certain types of cookies while ensuring you can still enjoy the essential features of our site.

Third-Party Tools: For more control over advertising cookies, you can visit third-party websites such as the Network Advertising Initiative or Your Online Choices, which offer tools to opt out of targeted advertising from participating companies.

8. Your Rights Under the UK GDPR

We recognize and prioritize protecting your data rights under the UK General Data Protection Regulation (UK GDPR); your rights include the following:

Right of Access: You have the right to obtain confirmation from us about whether personal data concerning you is being processed, access to the personal data, and information related to how it is processed.

Right to Rectification: If you find that personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected or completed without undue delay.

Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, you withdraw consent on which the processing is based, or your data has been unlawfully processed.

Right to Restriction of Processing: Under certain conditions, you have the right to restrict the processing of your personal data, such as when the accuracy of the data is contested or the processing is unlawful.

Right to Data Portability: You possess the right to obtain your data in a format that is structured, widely utilized, and readable by machines, and you also hold the right to transfer this data to a different controller seamlessly without any obstruction from our side.

Right to Object: You have the right to object to processing your personal data based on legitimate interests or performing a task in the public interest/exercising official authority, including profiling.

Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless necessary for entering into, or performance of, a contract between you and us, or based on your explicit consent.

How Users Can Exercise Their Rights?

Contact Information: To exercise any of your rights, please contact us through our designated contact channels, which can be found on our website. We are committed to responding to your requests promptly and within the legal timeframes.

Verification Process: To protect your privacy and security, we may request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights).

Guidance and Support: If you have any questions or need assistance exercising your rights, our customer support team is available to provide the necessary guidance and support.

We ensure that your rights under the UK GDPR are fully respected and facilitated. Your trust in our services is paramount, and we are committed to maintaining the highest data privacy and protection standards.

9. Data Retention

Criteria for Determining Data Retention Periods:

Purpose of Data Collection: Data is retained for as long as necessary to fulfill the specific purposes for which it was collected, as outlined in our privacy policy.

Legal Obligations: We consider any legal obligations that require us to retain certain data for a specific period, such as tax laws and regulations requiring data to be kept for a minimum amount of time.

Statute of Limitations: The periods during which a legal claim might be made are considered, which could necessitate retaining data for the duration of the relevant period.

Business Requirements: Data may be retained based on the needs of the business, such as for analysis, fraud prevention, and enhancing user experience, while always considering user privacy.

Specific Retention Periods for Different Categories of Data:

Personal Identification Details: Such data is retained for the duration necessary to provide our services and comply with legal requirements, typically not exceeding six years after the end of the relationship, unless ongoing legal claims necessitate longer retention.

Vehicle Information: This data category is kept for a period that aligns with the ownership period reported by users, plus an additional period to address any post-service inquiries or legal obligations.

Payment Details: Payment information is retained for a period necessary to process transactions, manage refunds, and comply with financial auditing requirements, usually up to seven years to align with tax laws.

Service Usage Data: Data related to how our services are used is retained in a form that does not identify the user for a period that serves analytical purposes, often up to three years, unless it supports ongoing business or legal needs.

At cardetailscheck.co.uk, we regularly review our data retention policies to ensure they comply with current laws and are aligned with best practices, ensuring data is securely deleted or anonymized as appropriate.

10. Marketing Communications

Options for Receiving Marketing Communications:

Personalized Marketing: Based on the information you provide and your use of our services, we may send you personalized marketing communications about our products, services, and promotions that may interest you.

General Updates and Offers: You may receive general updates about our services, including news, special offers, and information about new product launches or events.

How to Opt-Out of Marketing Communications?

Direct Opt-Out Links: Every marketing email we send contains a link at the bottom, allowing you to immediately unsubscribe from all future marketing communications.

Account Settings: If you have an account with us, you can manage your communication preferences directly within your account settings. This allows you to adjust what types of communications you receive and how often you receive them.

Contact Us: If you wish to opt out of marketing communications but are having trouble doing so through the above methods, you can contact our customer service team for assistance. We are committed to processing your request promptly.

We respect your decision regarding your personal information and the communications you choose to receive from us.

11. Links to Other Websites

Our website may include links to third-party websites, plug-ins, and applications for your convenience and to provide further information. Activating those links or connections might permit third parties to gather or exchange information about you. We do not have authority over these external websites and cannot be held accountable for their privacy policies or procedures.

Disclaimer About Third-Party Website Links:

Autonomy of Third-Party Sites: Once you leave our website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website's Terms of Service.

No Endorsement Implied: The inclusion of any link does not imply endorsement of the site by cardetailscheck.co.uk; using any such linked website is at the user's own risk.

We Encourage You To Review the Privacy Policies of Linked Websites

Due Diligence: We strongly encourage you to read the privacy policies and terms and conditions of any third-party websites or services that you visit. This is to ensure you understand how those websites collect, use, and share your information.

Awareness and Caution: Privacy policies and data collection practices vary widely among websites. Your informed awareness and caution can help protect your privacy when you choose to interact with third-party sites.

12. Changes to the Privacy Policy

We are committed to maintaining the trust and confidence of our customers. As part of this commitment, we regularly review and update our Privacy Policy to reflect changes in our practices, technologies, legal requirements, and how we process personal information.

Notification of Changes:

Updates and Revisions: We reserve the right to update or change our Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the Privacy Policy.

Transparency and Communication: Should any significant changes materially affect your rights or the way we use personal information, we will make every effort to notify you through our website or, when appropriate, through direct communication with you.

Reviewing the Policy:

We encourage you to review our Privacy Policy periodically to stay informed about how we protect the personal information we collect. Your continued use of our service after any modification to our Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

Should you have any inquiries regarding this Privacy Policy or how we handle privacy matters, please feel free to contact us. We appreciate your input and are dedicated to resolving any issues or concerns you might raise.

13. Dispute Resolution

We aim to resolve any issues or disputes regarding your privacy and our Privacy Policy efficiently, fairly, and in an amicable manner. The following outlines our process for dispute resolution and the governing law and jurisdiction for such disputes.

Contact Us First: If you have any concerns or complaints about our Privacy Policy or our handling of your personal data, we encourage you to contact us directly. We are committed to working with you to resolve any issues you may have. Our contact details are readily available on our website, and we promise to address your concerns promptly.

Complaint Escalation Procedure: If you believe that we have not satisfactorily resolved your issues, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO), the UK's regulatory body for data protection. Nonetheless, we kindly request that you allow us the chance to address your concerns directly before reaching out to the ICO by getting in touch with us initially.

Governing Law and Jurisdiction:

Applicable Law: This Privacy Policy and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: The courts of England and Wales will have exclusive jurisdiction over any claim arising from or related to a visit to our website or any aspect of our Privacy Policy. Nevertheless, we reserve the authority to initiate legal action against you for violations of these terms in your country of residence or any other relevant country.

By establishing clear procedures for dispute resolution and defining the governing law and jurisdiction, cardetailscheck.co.uk aims to ensure that any disputes are handled fairly and transparently, respecting the rights and interests of all parties involved.

14. Acceptance of the Privacy Policy

The act of accessing or using our services signifies the user's explicit understanding of, and agreement to, the collection, use, disclosure, and handling of their personal data as described in this policy. Users are informed that this Privacy Policy forms an integral part of our terms of service. By engaging with our services, users are bound by the terms of this policy.

Privacy Policy